If you'd like to cancel or change your order, please call us as soon as possible – call us on +44 1747 830575. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfilment and shipping systems are designed to get orders on their way quickly and efficiently, and we cannot change or cancel an order once it has entered the shipping process. You can return products after receipt in accordance with our Returns Policy or your right to cancel.
You have the right to cancel your order within 14 days from the day on which you acquire, or a third party other than the carrier acquires, physical possession of the goods without giving any reason. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the Cancellation Period has expired.
You shall send back the goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
Should you wish to cancel your made-to-order or made-to-measure product for any reason and it's unlikely that we could sell it to another customer at full selling price. We'll charge a cancellation fee of 25% of the full selling price. In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty.
PLEASE NOTE: We reserve the right to charge a cancellation fee of up to 25% of the full selling price on all cancelations.